Login failed or "account expired"
Check that the username, password and server address were typed exactly as sent, without extra spaces. Usernames are case-sensitive.
Channels are buffering
- Restart your router and device
- Use a cable or 5 GHz Wi-Fi
- Clear the app cache
- Ask us for an alternative server
TV guide is empty
Open your player settings and refresh the EPG. If it stays empty, message us for the correct guide link.
App won't install on my TV
Some apps are region-locked. Tell us your TV model and we'll recommend one that works.