Free trial first
We offer a free 24-hour trial so you can test the service on your own devices and connection before paying.
Eligibility
You may request a refund within 7 days of purchase if the service does not work on your device and our support team is unable to resolve the issue.
Not eligible
Refunds are not provided for change of mind after extended use, issues caused by your internet provider, or accounts suspended for sharing login details.
How to request
Contact us on WhatsApp or at support@4kmedia-tv.live with your username and order details. Approved refunds are returned to the original payment method within 5–10 business days.